ARTICLE
Melody Caravalho Hawaii Community Federal Credit Union (HCFCU) announced the promotion of Melody Carvalho to Call Center Manager. In her new role, Carvalho oversees the operation and functions of the call center, including administration, personnel, and community & public relations. She reports to the Vice President of Operations on the performance and efficiency of the Call Center. Carvalho was hired in 2005 and has served as a Call Center Representative I, Call Center Officer I, and Call Center Officer II. Specifically, she managed incoming calls and directed calls to the appropriate branch/department. During that time, Carvalho earned a number of promotions and was named HCFCU Employee of the Year in 2013. Prior to HCFCU, she spent 18 years in the hotel industry, working at King Kamehameha Kona Beach Hotel and Sheraton Keauhou Resort & Spa. Christina Salisbury was hired as Internal Auditor. She brings extensive experience to this role from Washington Trust Bank in Spokane, Washington, where she most recently served as Lead Business Auditor. A graduate of Eastern Washington University, Salisbury worked in various roles with Washington Trust Bank prior to becoming an Internal Auditor in 2018. She is a Certified Internal Auditor and a Certified Credit Union Internal Auditor. Salisbury will direct a comprehensive audit program to include performance, financial and compliance audit projects. She will maintain organizational and professional ethical standards, provide consulting services to management and staff, and provide direction for the annual audit plan. Salisbury will report to the Supervisory Committee and Chief Executive Officer. Christina Salisbury
Melody Caravalho
Hawaii Community Federal Credit Union (HCFCU) announced the promotion of Melody Carvalho to Call Center Manager. In her new role, Carvalho oversees the operation and functions of the call center, including administration, personnel, and community & public relations. She reports to the Vice President of Operations on the performance and efficiency of the Call Center.
Carvalho was hired in 2005 and has served as a Call Center Representative I, Call Center Officer I, and Call Center Officer II. Specifically, she managed incoming calls and directed calls to the appropriate branch/department. During that time, Carvalho earned a number of promotions and was named HCFCU Employee of the Year in 2013. Prior to HCFCU, she spent 18 years in the hotel industry, working at King Kamehameha Kona Beach Hotel and Sheraton Keauhou Resort & Spa.
Christina Salisbury was hired as Internal Auditor. She brings extensive experience to this role from Washington Trust Bank in Spokane, Washington, where she most recently served as Lead Business Auditor.
A graduate of Eastern Washington University, Salisbury worked in various roles with Washington Trust Bank prior to becoming an Internal Auditor in 2018. She is a Certified Internal Auditor and a Certified Credit Union Internal Auditor.
Salisbury will direct a comprehensive audit program to include performance, financial and compliance audit projects. She will maintain organizational and professional ethical standards, provide consulting services to management and staff, and provide direction for the annual audit plan. Salisbury will report to the Supervisory Committee and Chief Executive Officer.
Christina Salisbury